Refund policy
Try first, pay later, and if AREZ is not for you, ask for your money back within the window. No forms, no questions.
The window
Any first purchase of a seat, yearly or monthly, can be refunded in full within 14 days of the charge. Email hello@tryarez.com from the address on the invoice with the invoice number. We refund to the original card through Stripe within five business days; your bank may take a few more days to show it.
Renewals
We email you 7 days before a yearly renewal. A renewal charge can be refunded within 14 days if the software has not been opened since the charge. After that, cancel from your billing page and the subscription ends at the end of the paid period.
What is not refundable
- A second purchase after a previous refund of the same product.
- Firm plans paid by invoice after the first 30 days; those are governed by the order form.
- Charges older than the window.
Trial first
The trial is the real product for 14 days with no card. Use it on a live job before you buy; the refund window exists for the cases the trial did not catch.